Manual reminder emails

Send a one-off email to a customer about their wishlist.

Requires Manual Chase Emails in your plan.

Use a manual email for a personal touch: a VIP customer with a full wishlist, a product that is about to sell out, or a private offer.

1. Find the wishlist

   Go to Customers → All Wishlists and find the customer’s wishlist.

2. Click Send Chase Email

   The action appears when the customer has an email address and the wishlist has products.

3. Choose a template

   Template	Default subject
   First Reminder	Your wishlist at your shop
   Second Reminder	Your saved items are waiting
   Third Reminder	A quick look at your wishlist
   Final Reminder	Last reminder about your wishlist
   Low Stock Alert	Items are running low
   Custom Email	Write your own subject and HTML body

4. Preview and send

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Custom email placeholders

Placeholder	Replaced with
{{customerName}}	Customer’s name
{{wishlistName}}	Wishlist name
{{shopName}}	Your store name
{{shopUrl}}	Your store URL
{{items}}	Product cards for the wishlist’s items
{{stockCount}}	Stock count
{{wishlistPageUrl}}	Link to the wishlist page

Example

<p>Hi {{customerName}},</p>
<p>Your <strong>{{wishlistName}}</strong> list caught our eye. Use code <strong>VIP10</strong> for 10% off this week.</p>
{{items}}
<p><a href="{{wishlistPageUrl}}">View your wishlist</a></p>

Manual emails are promotional. They count toward your monthly allowance, and are not sent to shoppers who unsubscribed or whose address bounced. They also need the Enable chase emails master switch on.